Workvivo is an employee experience platform that combines internal communications, engagement tools, and a social intranet to keep teams connected and informed. Integrating Workvivo with Harmony brings employee-facing knowledge and announcements directly into IT service workflows. Support teams can surface relevant content and reduce ticket volume by connecting Workvivo's knowledge resources to Harmony's AI-driven service delivery.
Capabilities
Knowledge Sync: Automatically index Workvivo articles and posts so Harmony can retrieve relevant content when resolving employee requests.
Ticket Deflection: Suggest Workvivo knowledge resources to employees at the point of ticket submission to encourage self-service resolution.
Content Gap Detection: Identify recurring IT issues that lack corresponding Workvivo documentation and prompt teams to create new knowledge articles.
